Q. What should I look for when hiring a painting contractor?
A. You want someone with an eye for detail and commitment to excellence.
Q. How do I know you are licensed and insured?
A. My business information is available as a member of the Better Business Bureau and I can furnish copies of any paperwork you require.
Q. Can I leave my home while your painting crew works?
A. Absolutely. We are very low maintenance and I only employ hard working, honest individuals who I would feel comfortable with in my own home.
Q. Do you have references?
A. I have five star reviews on several platforms, including Angie's List, Home Advisor, and Google.
Q. Do you have examples of work you've completed?
A. My website has pictures of jobs we've completed, and I can provide more pictures upon request.
Q. What kind of paint do you use?
A. We have good working relationships with all quality paint providers and can use any product, when, or color you'd like. We highly prefer Sherwin Williams paints, that being said.
Q. Do you offer a warranty?
A. We offer a two year limited warranty.
Q. What is the best season to paint?
A. Our exterior painting season runs from March to October. Our paints and techniques are effective anywhere in that window.
Q. What can I do to make the project go more smoothly?
A. It's helpful if the customer removes everything from the walls. For exteriors, it's appreciated to remove any outdoor furniture prior to start of work. For interiors, Ben will let you know what would be most helpful depending on scope of work and what we're doing.
Q. Who will be there to answer my questions or to address any concerns I may have throughout the project?
A. Ben will either take the lead on the job and be available during working hours on site or just be a phone call or text away if he's on another job. The lead painters Ben puts in charge will be able to answer any questions, as well.
Q. Do you charge for estimates?
A. All estimates are free of charge.
Q. How do you determine the amount you will charge for my painting project?
A. We charge $40/hr/man. This comes to $320/day. Material cost changes depending on product used. Paint ranges from $30-57/gallon. Masking materials included in labor price. Ben will determine how many days the job should take and how many gallons, then provide an estimate accordingly.
Some projects, like wallpaper removal, we charge time and material rather than a firm set price because it's so unpredictable how long it will take to remove, if there's patching to do behind it, etc.
Q. What do we do if you find dry rot?
A. If wood, drywall, etc need to be removed unexpectedly, we can replace the damaged material for $40/hr plus material cost.
Q. How long will it take to paint my house?
A. It depends on the size, condition of the house, style, and weather. A house generally takes three to fifteen business days. Average, modern houses are usually around six or seven days: a day for prep including power wash, two for siding, two for trim, and one for touch up and clean up. Maybe one extra day for accent(s).
Q. What hours do your crews work?
A. For interior, our regular work day is 8-4:30. For exterior, it's more flexible depending on weather. During the hot summer months, 7-3:30 to beat some of the heat. When it's more temperate, 8-4:30. If it's cooler, 9-5:30 to give the house and paint some time to warm up. If it rained overnight, maybe the guys come at noon to give the house time to dry. It's all dependent on weather.
Q. How will my personal property be protected from paint?
A. We meticulously mask the areas we work in. This means masking lights, windows, brick, concrete, etc for exteriors. For interiors, we put down drop cloths and paper to cover the floors, plastic over furniture. If spraying, we also plastic windows, lights, etc to keep overspray from getting on anything.
Q. What color should I choose?
A. Oh, no. We're not doing that online!
Q. What are different paint sheens?
A. In order from least to most shiny: Flat, eggshell, satin, semigloss, gloss, and high gloss.
Q. What are the advantages/disadvantages of different paint sheens?
A. Flat is highly effective at hiding imperfections in texture. It also covers the best. I'd only recommend it on ceilings in low humidity areas. If used in bathrooms, it'll crack and/or mold over time. It should be illegal on exteriors because it absorbs moisture and water, making it degrade extremely quickly. Flat paint is also not washable, except Sherwin Williams Emerald, which is at this time of writing, $57/gallon. It probably should be illegal for exterior use because it absorbs moisture and the full force of the sun, making it break down quickly.
Satin is washable, has good coverage, and withstands against moisture and humidity. For exteriors, the sheen reflects the sun's harsh rays, keeping the house cooler and preventing the paint from breaking down as quickly.
Eggshell: same as satin but less in every way.
Semigloss: Shinier than satin and even more washable. Recommended for trim, doors, and cabinets.
Gloss: Very shiny. Other than that, same as semigloss.
High Gloss: Extremely shiny. Other than that, same as semigloss.
Q. When do I pay you?
A. We appreciate 25% down when we start the job to help cover labor and materials, and the rest is due upon completion.
Q. What type of payments do you accept?
A. We accept cash, check, card, Bitcoin, and Ethereum. We have to charge a 3.5% fee for card transactions to cover the processing charge.